After the company sets a foundation, we now look at how the Team culture encourages progress and cooperation among one another by addressing key factors…
a. Do The Top Management Help The Associates Educate Their Clients?
Building a good IT system and training platform does not guarantee success for an associate if the people are not aligned to the Company mission of helping one another.
Propnex CEO Mr Ismail Gafoor believes in setting an example for associates, and personally conducts Consumer Empowement Seminars (CES) that allow for him to personally address concerns that associates and their clients have with regards to property matters.
Propnex Key Executive Officer And Executive Director spear heading their own Consumer Empowerment Seminars to ensure the associates have ample opportunities to invite their clients to one of the CES to gain property market knowledge and make informed decisions. It is the direction of the company and the management that all associates move towards a consultancy role in their interactions with their clients, and with any consultancy open communication and providing knowledge to clients is key to building trust.
b. Does The Team And Leaders Help RES To Succeed?
Other than attending lessons and bringing clients to seminars, the fastest and most effective way for any RES to learn is on-the-job training. However being new RES before, we understand the fears and concerns each RES face at their first appointment with a client, we empathize with the discouraged when they are rejected by a prospect, we feel for you when you are about to clinch the deal and the client throws you a last minute rejection which you are at a lost for words…
We therefore have been conducting a 30-day mentoring and on-the-job training program for the past few years, where we teach the RES theory aspects of a particular skill in the day, for example how to prospect at an outdoor event, and we the mentors join the RES in the evenings to assist the RES on the practical aspect.
RES who are trained in this manner for 30-days learnt faster and are more confident.
So who are the prime mentors who have committed themselves to the development of RES under their care?
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